Legal complaint about a review

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176 Dawes Road, Hammersmith and Fulham, London, SW6 7HS · review published 9 November 2026The flat was very comfortable to live in, furnished very nicely and…

The flat was very comfortable to live in, furnished very nicely and the landlord was very communicative and helpful. The flat is next to a kindergarten, however, so sometimes gets a bit noisy.

We follow the Defamation (Operators of Websites) Regulations 2013: within 48 hours (not counting weekends and bank holidays) we send your complaint to the person who wrote the review and tell you we have done so. They have until midnight at the end of the 5th day to answer. If they don’t answer, or agree to remove it, we remove the review. If they stand by it, we tell you, and give you their name and address only if they agree or a court orders it. More

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Who are you, or which business? e.g. “the landlord of this flat”, or your company’s name The words you complain about copy them exactly from the review What you understand them to mean What is untrue, or which opinions aren’t supported by facts, and why How it harms your reputation, or your business’s

May we give your name and email to the person who wrote the review? Yes No, keep them private

I don’t know who wrote this review well enough to take legal action against them. The information in this complaint is true.