Legal complaint about a review

Use this form if this review says something untrue that harms your reputation, or your business’s. For other problems (for example a name shown, or the writer didn’t live there), use “Report this review” instead.

Agnes Blackadder Hall, North Haugh, St Andrews, KY16 9XW · review published 4 November 2026I think the location is good and the room is cosy, clean and warm

I think the location is good and the room is cosy, clean and warm. However, I do not like the fire alarms, the inspections and the kitchen. The kitchen has two different drains which is very inconvenient. The food is bad. The staff is the best, I love them. Everyone who work there is very nice! They made my stay the best!

We follow the Defamation (Operators of Websites) Regulations 2013: within 48 hours (not counting weekends and bank holidays) we send your complaint to the person who wrote the review and tell you we have done so. They have until midnight at the end of the 5th day to answer. If they don’t answer, or agree to remove it, we remove the review. If they stand by it, we tell you, and give you their name and address only if they agree or a court orders it. More

Your full name Your email we send our answers here

Who are you, or which business? e.g. “the landlord of this flat”, or your company’s name The words you complain about copy them exactly from the review What you understand them to mean What is untrue, or which opinions aren’t supported by facts, and why How it harms your reputation, or your business’s

May we give your name and email to the person who wrote the review? Yes No, keep them private

I don’t know who wrote this review well enough to take legal action against them. The information in this complaint is true.